Global Supply Chain
Customer Service & Logistics
Global Supply Chain |
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| Manufacturing | |
| Customer Service/Logistics | |
| Procurement | |
Employee Perspectives |
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| Customer Supply Chain Coordinator | |
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Who We Are
The Customer Service & Logistics function is comprised of many fields pertinent to Kraft Foods' Supply Chain goal: To be the Supplier of Choice. The Customer Service & Logistics team is working on how to increase the speed, efficiency and accuracy of Kraft Foods Supply Chain to ensure product availability, on-time delivery and to continue to streamline our processes and programs to reduce costs. The Customer Service & Logistics function is divided into six key focus areas: Customer Supply Chain, Development & Solutions, Distribution, Methods & Applications, Product Supply and Transportation. We continue to grow our organization and look to develop and attract the best talent from within and external to Kraft Foods, Inc., in order to be the supplier of choice to our customers, consumers, employees, communities and investors.
Our headquarter sites include Northfield, IL, Glenview, IL, Tarrytown, NY and East Hanover, NJ. In addition, our field CS&L locations include Addison, IL, Allentown, PA, Bentonville, AR, Columbus, OH, Livermore, CA, Norcross, GA, Suwanee, GA, and Wilkes-Barre, PA.
The Customer Service & Logistics Team
The Customer Supply Chain function includes both Customer Supply Chain and Customer Financial Supply Chain. These groups comprise an effective and skilled organization that connects our customers to Kraft Foods. We create value through the Plan to Cash collaboration process. Plan to Cash includes a range of activities that occur from the point of planning volume and servicing the customer's business needs, through the order and fulfillment process, to receiving cash for orders shipped. Customer Supply Chain is involved every step of the way throughout the entire integrated revenue cycle.
The Distribution function at Kraft currently encompasses two very distinct operations, organized primarily around varying go-to-market strategies: Warehouse Delivered and Direct Store Delivery. The challenge is to create flexibility with both of these channels of Distributions in order to better serve all of our retailing customers. Distribution's objectives are to deliver superior distribution services in the most cost-effective manner possible. Kraft Distribution will achieve this through flexible, innovative, adaptive and responsive capabilities serving both internal and external customer needs.
The Product Supply group's goal is to ensure that supply meets demand and orders are filled complete and on time to customers. Utilizing forecasting tools, material and inventory assessments and replenishment plans, we can influence Kraft's quest to be the supplier of choice by increasing customer satisfaction and service, optimizing costs and managing inventory. Product Supply encompasses many different Supply Chain responsibilities including all aspects of managing finished goods: Forecasting/Sourcing, Finished Goods Inventory Management, Production Planning & Scheduling as well as Management of Materials.
The Customer Supply Chain Development and Solutions team is the center for strategic development, research and design. By working with key customers, the internal CS&L functions and benchmarking outside companies, the D&S group crafts CS&L strategies, including tactical and executional plans. The group ensures that current and planned initiatives remain consistent with our supply chain strategies and participate on cross-functional teams to ensure strategic alignment and priority resource allocation. D&S are key players in the portfolio process developing business cases and defining scope and also responsible for the strategic definition and architectural design of a faster, more responsive supply chain. Lastly, D&S is responsible for branding our supply chain through industry publications and forums.
The Transportation function at Kraft manages the transit of our products from manufacturing to customer delivery throughout our distribution networks. Transportation's goal is to deliver excellent service to our customers, be a preferred business partner with our carriers and deliver superior value to our company. These will be accomplished by understanding the market forces, focusing on what matters to the customer, building collaborative and innovative partnerships with our customers and carriers, execute flawlessly with speed and discipline.
The Methods & Application group drives our business objectives through industry leading development, training, implementation and assessment of business applications and related processes for the supply chain. Through collaboration with business partners and systems developers, M&A ensures that process enhancements meet our business needs and create a world-class supply chain system to attain our objectives.
Who We Are Looking For Within CS&L At Kraft?
We are looking for individuals with an undergraduate degree in the supply chain, logistics, distribution, materials management, engineering and other business disciplines that support our CS&L activities. In addition to your education, Kraft Foods recruits those people who excel in a team environment and are driven for results. Kraft candidates must be comfortable interacting with all types of individuals at all levels within the organization. It is also important that people are mobile to work at several of our field and headquarter facilities. People should be self-starters and ready to analyze and determine resolution to grow Kraft's business.
If you are interested in beginning a Supply Chain career with Kraft Foods, please review Kraft.com job openings under both the Field Manufacturing and Distribution and Headquarter locations.
